Shipping policy

Shipping Policy

1. Shipping Destinations

  • We currently ship to addresses within the UK, Ireland, and the United States.

2. Processing Time

  • Orders are processed within 1-2 business days. This may increase during peak periods or holidays, but this will be declared at checkout.

3. Shipping Methods and Costs

  • Delivery rates vary depending on the size and quantity of items. Add items to the basket and head to the checkout to see up to date pricing.

4. Delivery Times

  • Delivery times are estimates and can vary depending on the destination and any unforeseen delays.

5. Order Tracking

  • Once your order has been dispatched, you will receive a confirmation email with a tracking number. You can track your shipment online using this number.

6. Delivery Issues

  • If you experience any issues with your delivery, such as missing or damaged items, please contact info@goodheart.org.uk within 7 days of receipt. We will assist you in resolving the issue.

7. Address Accuracy

  • Please ensure that your shipping address is accurate and complete. We are not responsible for delays or issues caused by incorrect address details.

8. Contact Us

  • For any questions regarding shipping, please contact us at info@goodheart.org.uk.

Thank you for shopping with Goodheart Animal Sanctuaries and supporting our rescued animals!